Politique de remboursement

Return & Refund Policy

30-Day Guarantee
We want you to love your gear. If you're not satisfied, you can request a return or refund within 30 days of the delivery date.

Eligibility
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Item must be in its original packaging
- Proof of purchase (order number or receipt) is required

After 30 Days
Unfortunately, we cannot offer a refund or exchange after 30 days from the delivery date.

How to Request a Return
Email our support team at helpaura.co@gmail.com with your order number and reason for return. We'll respond within 24 hours with next steps.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll make it right — free replacement or full refund, no return required.

Shipping Costs
Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Questions?
Our support team is available 24/7 at helpaura.co@gmail.com and typically responds within 24 hours.